Shipping Policy

SHIPPING POLICY 

U.S. Shipping Destinations & Rates

-Incipio ships to all 48 contiguous United States, Alaska, Hawaii, Puerto Rico and Guam.

-All APO/FPO/DPO and PO Box addresses will be shipped via USPS.

-UPS does not allow shipments to PO Box addresses.

-Orders placed during weekends and holidays will be processed the next available business day.

-Products marked as pre-order at time of purchase will only ship when all items in order are available to ship. No partial shipments will be made.

-Please note circumstances out of our control such as natural disasters, holiday delays, etc. may cause shipping delays and postponements. Delivery of products will be subject to the Terms of Service provided by the carrier.

*Prices may vary based on order

Incipio offers the following shipping methods and rates:

-USPS (4-10 Business Days) -  $5.00

-UPS 2nd Day Air (2 Business Days) - $30.00

-UPS Next Day Air Saver (1 Business Day) - $50.00

For expedited shipping options, please see estimated arrival dates below:
*Orders received after 12PM PDT will be processed the following business day.

ORDERS BEFORE 1PM PDT 2ND DAY DELIVERY NEXT BUSINESS DAY
SUNDAY Wednesday Tuesday
MONDAY Wednesday Tuesday
TUESDAY Thursday Wednesday
WEDNESDAY Friday Thursday
THURSDAY Monday Friday
FRIDAY Tuesday Monday
SATURDAY Wednesday Tuesday

International Shipping

At this time, we can ship to the following countries:
Åland Islands, Andorra, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Vatican City, and United Kingdom. 
We hope to continue to grow this list.

Cancelations 

We make every effort to process your order as quickly as possible. As long as the order has not been processed by our warehouse team, we are able to cancel your order. However, during promotion periods such as Cyber Weekend, we are unable to cancel orders once they have been placed due to the high volume of orders received during this time.

If you no longer want the item(s) purchased, and as long as your product is unopened, please contact our support team by phone or email and we'll set up a return for refund. Shipping fees are non-refundable, and you will be responsible for return postage.

RE-SHIPPING COMPANIES

At this time Onward Brands LLC does not work with re-shipping companies. If you choose to have an order shipped to a re-shipper and then shipped to your location by that company you do so at your own risk. Onward Brands LLC is not responsible for any lost or damaged shipments once the shipment leaves the custody of our original shipper. If you experience any trouble with a Onward Brands LLC order that you had shipped to a re-shipper please contact the re-shipper for help with this order.