Customer Service

Incipio is proud to provide exceptional customer service. If you need help with your order or have a question about our products, our Customer Service team is happy to assist you.


Toll-Free Phone Numbers

Monday - Friday / 6am - 5pm PST

  • (US): 1 (888) 893-1638
  • (UK): +44 2081962428
  • (HK): +852 30509024


We will be closed on the following days to allow our representatives to be with their families during the holidays:

  • Memorial Day
  • Juneteenth Day Observance
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving Day
  • Christmas Eve Observance
  • Christmas Day Observance
  • New Year's Eve Observance
  • New Year's Day Observance
  • We will resume our normal business hours the following business days at 6AM PST.

Authorized Resellers

Interested in becoming an Authorized Reseller for Incipio? We are always looking for great relationships with great resellers and dealers worldwide. Please fill out our Dealer Application and a sales representative will be in touch.

Warranty & Returns

When purchased through an authorized reseller, products marked with Incipio's One-Year Limited Warranty are warranted to be free from defects in materials and craftsmanship under normal use for a period of one year from date of original purchase. However, if you are unsatisfied with your purchase, please view our Warranty & Returns Policy.