Having an issue? Don’t worry, we’ve got you covered.

We want you to be happy with every purchase you make. Whether that’s a return, exchange, or something else, we’re here to help you. If you’re looking to initiate a return or warranty replacement, the details regarding how to do that and what is covered are below. If you’re a QVC or HSN customer, please find your warranty policies outlined below. 

Questions? Please email support@incipio.com.

 

Returns

We offer a no-questions-asked 30 day return policy for all products purchased from our websites (incipio.com, griffintechnology.com, and getsurvivor.com). Please have your order number ready and click here to start your return.  

Please return only your Incipio/Griffin/Survivor branded product. Non-Incipio/Griffin/Survivor branded products will not be accepted.

Warranty & Replacements

Our Manufacturer’s Warranty is a limited lifetime warranty that covers all products purchased from incipio.com, griffintechnology.com, and getsurvivor.com, as well as all products purchased from an authorized retailer. Please review the chart below for details regarding your product, warranty period, and what your warranty covers. Once you’ve submitted your warranty form, we’ll be in touch within 2 business days. All US replacements usually arrive within 3-5 business days. Expect to receive an email confirmation, tracking number, or request for next steps after you submit.   

 

To begin a warranty replacement, please click here and have the following documentation ready: 

• Email address
• Description of the issue you’re having with your product
• Date of purchase
• Shipping address, including name and phone number, for your replacement to be shipped to
• Product SKU, if available
• Order number, if purchased from incipio.com, griffintechnologies.com or getsurvivor.com
• Photos of your product
• Proof of purchase

 

	30 DAY RETURN POLICY	LIMITED WARRANTY	LIFETIME  WARRANTY
PRODUCTS	All Products purchased from Incipio Online Store.	Incipio products manufactured prior to January 1, 2020, all lithium Ion Battery products, Incase Products and any product listed as manufactures Warranty.	Incipio products manufactured after January 1, 2020 ,  purchased from Incipio Websites or a valid Incipio Reseller.
WARRANTY PERIOD	30 days from the original date of purchase.	365 days from the original date of purchase shown on your required proof of purchase.	Lifetime of product* (Original Proof of Purchase OR registration within 60 days of purchase required) Click HERE to register.
POLICY AND WARRANTY APPLICABILITY	Products purchased from Incipio Websites ; applies to original purchaser only (non transferable).	Defects in materials and workmanship under normal use. This Warranty does not cover wear and tear and is not transferable
EXCLUSIONS	Products purchased at a valid Incipio reseller must be returned within that reseller’s return period with the original receipt.	Damage caused by using the product outside its intended use, mishandling, neglect, accident, tampering or unauthorized modification, and alteration.
REMEDY	Return the product in its original packaging with proof of purchase to Incipio for a refund of the purchase price (exclusions may apply).	Replacement of the product with a product that is of equal value.  The replacement product is covered by a ninety (90) day warranty from the time of replacement and is not subject to the one-year warranty.
PROCESS	Contact Incipio customer service at (888-893-1638 or click here to submit a return request	Contact Incipio customer service at 888-893-1638 or click HERE to file a claim online.

 

All Incipio©, Griffin Technology©, and Survivor© products are subject to normal wear and tear and may become obsolete overtime. Our Manufacturer’s Warranty covers all defects in materials and workmanship and guarantees a replacement of that product or a product similar. Please note that our manufacturer’s warranty does not cover damage to the product if it is misused, mishandled, if it has been tampered with, or accident. 

For all Incipio©, Griffin Technology©, and Survivor© products, the Limited Warranty covers a period of one (1) years from the original date of purchase; the Lifetime Warranty covers a period of five (5) years from the original date of purchase. 

All Incipio©, Griffin Technology©, and Survivor© products are covered by either a Manufacturer’s Warranty, Limited Warranty or Lifetime Warranty if purchased from incipio.com, griffintechnologies.com, getsurvivor.com, or an authorized retailer. 

All Incipio©, Griffin Technology©, and Survivor© warranties only apply to product purchased from Incipio.com or a valid Incipio/Griffin/Survivor reseller, including but not limited to, Verizon, Best Buy, Target, Wal-Mart, and Incipio’s Amazon store. Unauthorized resellers include but are not limited to, Kohl’s, Marshall’s, Dollar Store, 5 Below, 3rd party Amazon seller, eBay, and other similar “deal” resellers.

We strive to replace lifetime warranty products with the same products. However, many Incipio products are seasonal or limited release and Incipio holds the right to replace any product with a product a equal value.

QVC & HSN

If you purchased an Incipio©, Griffin Technology©, or Survivor© product from QVC or HSN, please review the chart below for details regarding your warranty policy. To begin a warranty replacement, please click here. 

 

	RETURN POLICY	ONE YEAR WARRANTY	LIFETIME WARRANTY*
PRODUCTS	All Products purchased from QVC or HSN must be returned to QVC or HSN within their specified return period.	The following products purchased from QVC or HSN come with a one (1) year Warranty: Portable Battery Banks, Power Stations, Jump Starters and any other product labeled with our One Year Warranty Guarantee.	The following products purchased from QVC or HSN come with a Lifetime Warranty (defined as five (5) years): Wireless Chargers, Audio Accessories such as headphones or earbuds and Cables, Pouches, Dock Stations or any other product labeled with our Lifetime Guarantee.
WARRANTY PERIOD	30 days from the original date of purchase.	365 days from the original date of purchase shown on your required proof of purchase.	Lifetime of product* (Original Proof of Purchase OR registration within 60 days of purchase required) Click HERE to register.
POLICY AND WARRANTY APPLICABILITY	Products purchased from QVC or HSN; applies to original purchaser only (non transferable).	Defects in materials and workmanship under normal use. This Warranty does not cover wear and tear and is not transferable
EXCLUSIONS	Products purchased at QVC or HSN must be returned within that reseller’s return period with the original receipt.	Damage caused by using the product outside its intended use, mishandling, neglect, accident, tampering or unauthorized modification, and alteration.
REMEDY	Please reach out to QVC or HSN customer support directly for all inquiries.	Replacement of the product with a product that is of equal value.  The replacement product is covered by a ninety (90) day warranty from the time of replacement and is not subject to the one-year warranty.
PROCESS	Please reach out to QVC or HSN customer support directly for all inquiries.	Contact Incipio customer service at 888-893-1638 or click HERE to file a claim online.

 

 

QVC and HSN Product Warranties

Over time products are subject to normal wear and tear and may become obsolete due to advances in technology, therefore, our warranties do not cover normal wear and tear or damage to any non- Incipio product used in connection with a QVC or HSN distributed product. Incipio warrants its products against defects in materials and workmanship and will replace a product if the product does not perform as intended due to such defect. Our warranties do not extend to instances where the product is damaged through use for which it was not intended, such as misuse, mishandling, removal and/or re-installation, neglect, accident, tampering, unauthorized modification or alteration. 

Lifetime Warranty covers the lifespan of various products, not the life of the purchaser or any other individual. Considering the foregoing, Incipio has determined that the reasonable lifespan of the products covered by this warranty is as follows:

*Lifetime Warranty lifespan to be five (5) years from the original date of purchase.

 

Incipio Products and Consumer Law Rights

Consumers who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, Incipio’s warranties are in addition to all rights and remedies conveyed by such consumer protection laws and regulations.

Replacement Product

• Incipio's Limited and Lifetime Warranties are covered by a ninety (90) day warranty from the time of replacement or up to one year from the original date of purchase, whichever is longer 
• Replacement products are subject to applicable shipping and handles fees.
• All warranty claims outside of the U.S. will be honored with a store credit of equal value to the purchase price.  The store credit must be used within ninety (90) days of issuance.

LIMITATION OF LIABILITY

IN NO EVENT SHALL GRIFFIN TECHNOLOGY BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR RELATED TO THIS PRODUCT, OR THE PERFORMANCE OR BREACH THEREOF, EVEN IF GRIFFIN TECHNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. GRIFFIN TECHNOLOGY’S LIABILITY TO CUSTOMER, IF ANY, SHALL IN NO EVENT EXCEED THE TOTAL OF THE PURCHASE PRICE OF THE WARRANTED PRODUCT. SOME STATES DO NOT PERMIT THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. THEREFORE, SECTIONS OF THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. 

ALL OTHER WARRANTIES DISCLAIMED

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY EXPRESSLY DISCLAIMS ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. ANY REPRESENTATIONS OR PROMISES INCONSISTENT, OR IN ADDITION TO THIS WARRANTY ARE UNAUTHORIZED AND SHALL NOT BE BINDING UPON GRIFFIN TECHNOLOGY.